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FAQ

Download SmartSync Pro User's Manual containing answers on many questions about using the software.
You may want to download also Remote Synchronization Tips.

If you don't find an answer to your question, you may want to contact our Technical Support.
If you have lost your registration key click here.

Frequently Asked Questions

  1. What are the system requirements for SmartSync Pro?
  2. What limitations are there in the trial version?
  3. What is SmartSync Pro profile?
  4. Is there a way to save all the profiles in one file for easy import?
  5. Can SmartSync Pro create a backup image of my whole system and restore it in case of hard disk failure?
  6. Can SmartSync Pro run as a service?
  7. Can SmartSync Pro back up/synchronize open files?
  8. Is it possible not to launch SmartSync Pro at Windows Startup?
  9. I have lost my registration key. How can I get it?
  10. I purchased a Netgear SC101 and cannot activate SmartSync Pro.
Q: What are the system requirements for SmartSync Pro?
A: Hard drive with at least 10 MB of free space for installation, 256 MB RAM or more, 233 MHz processor, or faster. Windows 2000/XP/2003/Vista/2008
  
Q: What limitations are there in the trial version of SmartSync Pro?
A: There are no functional limitations in the 30-days trial version. The only limitation concerns the log file at the bi-directional synchronization: it is impossible to enable the option "Add File Names to Log File", only summary appears.
  
Q: What is SmartSync Pro profile?
A: SmartSync Pro profile is an object that contains a set of folders, processing and scheduling options, as well as inclusion and exclusion filters. To start any backup, synchronization or restoring action, you will need first to create a new profile.
  
Q: Is there a way to save all the profiles in one file for easy import?
A: Yes, please, use built-in profile template "SmartSync Pro Profiles and Settings". (Select menu File | New | Profile)
  
Q: Can SmartSync Pro create a backup image of my whole system and restore it in case of hard disk failure?
A: No, SmartSync Pro cannot support whole system backup. You can back up only files and folders.
  
Q: Can SmartSync Pro run as a service?
A: Yes, the program can be run as a service under Windows 2000, Windows XP, Windows 2003, Windows Vista and Windows Server 2008. Both platforms x86 and x64 are supported.
  
Q: Can SmartSync Pro back up/synchronize open files?
A: Yes, the program backs up open and in-use files. This feature worsk on NTFS volumes only. It does not work under Vista x64.
  
Q: Is it possible not to launch SmartSync Pro at Windows Startup?
A: Yes, you will need to uncheck the option "Start at logon" (menu View - Options - Startup).
  
Q: I have lost my registration key. How can I get it?
A: If you have not received or lost your registration key, you can get it here.